As an Interim Manager or After Sales Business Consultant, I can provide you with experienced senior management capacity with a proven track record in performance improvements in the international capital goods industry. You are not just filling a resource gap, you also gain the business insights and professional expertise I have accumulated from working within and along with the top of leading companies in the industrial capital goods industries. Read previous assignments for more information.
As a seasoned troubleshooter, I deliver experience on how to optimize communications between Sales and After Sales. I can audit and improve your customer retention, after sales performance, increase your parts availability, reduce inventory and improve margins. I review your business planning processes and establish clear performance management systems and internal communications.
I have no internal (political) baggage and I can start working with new and fresh insights immediately. Your organization will get the quality time it needs and desired improvements pursued until they work to your satisfaction.
My mission is to unburden you and to leave you with more quality time to pursue your primary objectives; customer satisfaction and customer retention. I am passionate in eliminating waste and reducing costs while at the same time, creating a fun work environment. Read my personal profile for more information.
You might be interested in reading my e-book on “5 solutions for 5 dilemmas of CEOs in the capital goods industry”. Download the executive summary.
- 25+ years senior management experience in the capital goods industry
- 10 years experience with interim positions
- Independent with fresh insights and no political baggage
- Strategy deployment ‘until it works’ to your satisfaction
- Proven track record in improving after sales organizations
- More quality time to address what it’s all about; customer satisfaction
- More involved and motivated staff with team spirit and better communications
- No complex contracts, I stay on board as long as I add value
Feel free to contact me in case you are interested in further information.