Strategy deployment and improvement of after sales operations ”until it works”
Interim Management and Consultancy services for the industrial capital goods sector
(rolling) heavy equipment requiring spare parts and service
Parts & Service struggle with customer loyalty. Your growth strategy seems to be good but the execution is failing. Your inventory level is too high and your parts availability too low. Daily operations overshadow managerial priorities. Inefficiencies in your After Sales organization are costing too much money.
I review your parts policies, buying & selling strategies, customer retention and communications. I improve the performance of your after sales organization by creating clear action plans with KPIs that avoid waste and improve effectiveness. I manage operational implementation and stay on board “until it works”.
First time right principles will lead to more sales, more customer satisfaction, less service calls and less waste of time and money. Healthier margins due to less stock and higher inventory turns. Improved internal understanding of strategy and direction will lead to more engaged and motivated staff with less internal disturbance.