Strategy deployment and improvement of after sales operations ”until it works”
Interim Management and Consultancy services for the industrial capital goods sector
Margins on new machines are declining. After sales support is re-active. Customers buy parts elsewhere and do their own maintenance. Loyalty is deteriorating. Parts & Service need to contribute more to sustain your business operations. Your growth strategy is solid but the execution is lagging.
I evaluate your customer retention, market coverage, active machine population and parts & service sales potential. I review your inventory management, parts pricing, labor efficiency and advise best practices. I create a path how to grow sales and improve customer satisfaction at reduced cost of operations.
Higher sales, better profitability, higher customer retention. Less service calls, more first time right maintenance and repairs. Healthier margins due to better pricing, higher inventory turns and superior parts availability. Improved understanding of strategic direction, engaged staff and less disturbance.